The Daily Novel

(According to Lisa Bachelor, writing in Sunday’s Observer, BT is still blaming the bad weather for the delays in installing phones. None of the examples she uses in her column, part of the Observer’s ‘Why are we waiting campaign’, is as bad as my experience. Just tried again. The automated message still tells me to check and try again!)

Number of Days BT has failed to connect my telephone: 55

Number of Days BT has failed to reply to my complaints and give me any explanation for this delay: 54

Money spent on mobile phone trying to contact a BT human being: £50 plus

Time spent on the telephone and internet complaints: Hours and hours.

Apologies from BT: Nil

Yet the BT automated messages declare that my call is important to them and that it is their policy to reply to complaints in two working days.

The Chairman of BT is Sir Christopher Bland, a distinguished businessman and former chairman of the BBC. Does he know how badly his company is failing its customers?

If you see him, tell him. This is what he looks like.