The Daily Novel

At last I have got recognition from one of the two utilities who have blighted the move into my new flat in London. npower, who supply the gas for the central heating sent me an email late on Monday acknowledging their mistake, withdrawing the threat to cut off my gas, and offering to pay my £50 mobile phone bill in full, so long as I supply them with a copy of my mobile phone bill. Unhappily, I use pay as you go, I cannot do that. But I hope to find some other proof. At least they acknowledge that I deserve compensation for the way they have treated me.

Contrast BT who have still not replied to my emails of complaint. That is actually no longer true because as I started to write this blog a chap called Dave from BT telephoned my mobile. Not to apologise but to tell me that one of my emails of complaint had actually been read by a human being. And after I had told him something of the story he assured me that my line will be active in 48 hours. If it happens it will by then be 59 days late.

More on this in a BT update blog later today.

Meanwhile I still do not have an explanation from npower as to why the mix-up over my gas supply occurred. I hope to get that as well as compensation. And will blog about it when I find out.