BT: Kingdom of the Bland, Update Four
October 1st, 2007(This story is now beyond belief. I really thought it was finally happening on Thursday when Dave from BT told me my London phone would be connected on Friday. It is now Monday morning but the line still tells me ‘I have dialled an incorrect number.’ )
Number of Days BT has failed to connect my telephone: 61
Number of Days BT has failed to reply to my complaints and give me any explanation for this delay: 60
Money spent on mobile phone trying to contact a BT human being: £50 plus
Time spent on the telephone and internet complaints: Hours and hours.
Apologies from BT: Nil
Yet the BT automated messages declare that my call is important to them and that it is their policy to reply to complaints in two working days.
The Chairman of BT is Sir Christopher Bland, a distinguished businessman and former chairman of the BBC. Does he know how badly his company is failing its customers?
If you see him, tell him. This is what he looks like.
