BT: Kingdom of the Bland. Last update
October 2nd, 2007(This is my final update in this series. Because i started sending out my change of address details today. And one person emailed me to tell me that Sir Christopher Bland is no longer chairman, although he was chairman when i started this series. So from now on this series is renamed; BT: Rake’s Progress.)
Number of Days BT has failed to connect my telephone as agreed: 63
Number of Days BT has failed to reply to my complaints and give me any explanation for this delay: 62
Money spent on mobile phone trying to contact a BT human being: £50 plus
Time spent on the telephone and internet complaints: Hours and hours.
Apologies from BT: Nil
Yet the BT automated messages declare that my call is important to them and that it is their policy to reply to complaints in two working days.
The Chairman of BT was, until last week, Sir Christopher Bland, a distinguished businessman and former chairman of the BBC. Does he know how badly his company is failing its customers?
If you see him, tell him. This is what he looks like.
