BT: Rake’s progress
October 2nd, 2007(Today I learnt that Sir Michael Rake, is now the chairman of BT. He should know what the reality is for the customers of the company he is now chair. Thanks, possibly to my efforts, they are no longer blaming the bad weather for their failure to respond to customer complaints. The automated message now blames the ‘high demand for their services’. Sir Michael should know that this customer is cancelling his order for BT who have totally failed to respend to his complaints starting on August 1st 2007.)
Number of Days BT has failed to connect my telephone as agreed: 63
Number of Days BT has failed to reply to my complaints and give me any explanation for this delay: 62
Money spent on mobile phone trying to contact a BT human being: £50 plus
Time spent on the telephone and internet complaints: Hours and hours.
Apologies from BT: Nil
Yet the BT automated messages declare that my call is important to them and that it is their policy to reply to complaints in two working days.
The Chairman of BT is now Sir Michael Rake, an accountant with a record quite as distinguished in that field as Sir Christopher Bland was in his. Can he be happy with the way the company he now chairs is behaving? Does he even know how they are behaving?
Maybe not, so if you meet him, tell him. This is what he looks like.
Sir Michael Rake was appointed to the Board as Chairman on 26 September 2007.
He was Chairman of KPMG International from 2002 until September 2007. Prior to his appointment as Chairman of KPMG International he was Chairman of KPMG in Europe and Senior Partner of KPMG in the UK.