The Daily Novel

Dear Sir Michael

I hope that your advisers are putting my blogs on your desk. Because i am later today cancelling my order for BT because they have not only failed to connect my telephone as agreed in the midle of july, but today they have connected me, but with another number!!!

Totally without consulting me.

So the company of which you are now chair is so arrogant, that they do not even ask customers what they want.

This kind of arrogance is worse by far than anything the Post Office did when they ran the telephone service.

Worse still the history of BT on the web does not even mention that BT is a derivative of a nationalised company. They are trying to rewrite history.

This is shameful.

And it is the kind of business ethics which would not have been contemplated by Peat Marwick, who were the root company of the group you have worked for most of your working life.

Whom i knew well when i was chasing Rober Maxwell. He said what he was doing was no worse than what the posh people in the City were doing. He was not entirely wrong, even then.

But today BT, a former pulbic service, still with immense power, is denying its past, and making a terrible mess of the present.

The people who work for BT, and for open reach, which is mainly staffed by ex-BT workers, are decent human beings and very professional. But the managers who have been running BT recently, are hopeless. They don’t know how to deal with customers. And they don’t know how to satisfy shareholders.

I am cancelling my order from BT. I may not be succussful in getting compensation for the huge waste of my time BT has caussed me. But they are not going to get my business.

If you don’t change things, BT will die.

Bob Jones