BT: Rake’s Progress, update three
October 4th, 2007(Wonder of wonders. Three messages from BT in one afternoon. An email saying my order had been completed! Second an automated response to my immediate reply of complaint. Third, another human being (Steve) who acually listened to what I had to say. And told me that I would get my old number back. Snag is he could not tell me when. But another person will ring me and let me know.)
Number of Days BT has failed to connect my telephone as agreed: 64
Number of Days BT has failed to reply to my complaints and give me any explanation for this delay: 63
Money spent on mobile phone trying to contact a BT human being: £50 plus
Time spent on the telephone and internet complaints: Hours and hours.
Apologies from BT: Nil
The Chairman of BT is now Sir Michael Rake, an accountant with a record quite as distinguished in that field as Sir Christopher Bland was in his. Can he be happy with the way the company he now chairs is behaving? Does he even know how they are behaving?
Maybe not, so if you meet him, tell him. This is what he looks like.
Sir Michael Rake was appointed to the Board as Chairman on 26 September 2007.
He was Chairman of KPMG International from 2002 until September 2007. Prior to his appointment as Chairman of KPMG International he was Chairman of KPMG in Europe and Senior Partner of KPMG in the UK.