The Daily Novel

(Another day has passed without any message to indicate that Sir Michael Rake is making any progress as the new leader of BT. Current state of play is that as from Monday we had a working telephone line at the London flat, but with a different number. Our old telephone number, which was supposed to have been transferred on August 1st, and has been giving a message of ‘you have dialled an incorrect number for two months) now gives a normal dialling tone. So what we don’t know until someone at BT tells us is:

1. Is this new number just temporary while they sort things out?

2. Have they given it to someone else who is never in?)

Number of Days BT has failed to connect my telephone as agreed: 63

Number of Days BT has failed to reply to my complaints and give me any explanation for this delay: 62

Money spent on mobile phone trying to contact a BT human being: £50 plus

Time spent on the telephone and internet complaints: Hours and hours.

Apologies from BT: Nil

Yet the BT automated messages declare that my call is important to them and that it is their policy to reply to complaints in two working days.

The Chairman of BT is now Sir Michael Rake, an accountant with a record quite as distinguished in that field as Sir Christopher Bland was in his. Can he be happy with the way the company he now chairs is behaving? Does he even know how they are behaving?

Maybe not, so if you meet him, tell him. This is what he looks like.

Sir Michael Rake was appointed to the Board as Chairman on 26 September 2007.

He was Chairman of KPMG International from 2002 until September 2007. Prior to his appointment as Chairman of KPMG International he was Chairman of KPMG in Europe and Senior Partner of KPMG in the UK.

Number of Days BT has failed to connect my telephone as agreed: 64

Number of Days BT has failed to reply to my complaints and give me any explanation for this delay: 63

Money spent on mobile phone trying to contact a BT human being: £50 plus

Time spent on the telephone and internet complaints: Hours and hours.

Apologies from BT: Nil

Yet the BT automated messages declare that my call is important to them and that it is their policy to reply to complaints in two working days.

The Chairman of BT is now Sir Michael Rake, an accountant with a record quite as distinguished in that field as Sir Christopher Bland was in his. Can he be happy with the way the company he now chairs is behaving? Does he even know how they are behaving?

Maybe not, so if you meet him, tell him. This is what he looks like.

Sir Michael Rake was appointed to the Board as Chairman on 26 September 2007.

He was Chairman of KPMG International from 2002 until September 2007. Prior to his appointment as Chairman of KPMG International he was Chairman of KPMG in Europe and Senior Partner of KPMG in the UK.

Number of Days BT has failed to connect my telephone as agreed: 63

Number of Days BT has failed to reply to my complaints and give me any explanation for this delay: 62

Money spent on mobile phone trying to contact a BT human being: £50 plus

Time spent on the telephone and internet complaints: Hours and hours.

Apologies from BT: Nil

Yet the BT automated messages declare that my call is important to them and that it is their policy to reply to complaints in two working days.

The Chairman of BT is now Sir Michael Rake, an accountant with a record quite as distinguished in that field as Sir Christopher Bland was in his. Can he be happy with the way the company he now chairs is behaving? Does he even know how they are behaving?

Maybe not, so if you meet him, tell him. This is what he looks like.

Sir Michael Rake was appointed to the Board as Chairman on 26 September 2007.

He was Chairman of KPMG International from 2002 until September 2007. Prior to his appointment as Chairman of KPMG International he was Chairman of KPMG in Europe and Senior Partner of KPMG in the UK.