The Daily Novel

npower (fashionably lower case. And E. E. Cummings thought he was just writing a poem! Little did he know that his efforts would be plagiarised by capitalism. Perhaps his estate should be asking npower for royalties.) is part of the vast German-owned RWE Group. And it clearly has no power at all.

Today I got a reply from a second ‘correspondence advisor’,  one Mark Brown, who repeats the mistakes of his colleague, Scott Collin. The anonymous manager has decided! And passed his decision on to the team of ‘correspondence advisors’ I wonder how many they employ. And how much that costs the shareholders.

But far worse than them are the managers who are employed to manage.

So I have to go to the top.

So please read my previous post and email the chief exec. He ought to be told that this manager who has not addressed this increasingly irate customer is wasting pots of money for the shareholders. And that what he must address is the way his company is organised which perpetuates such idiocies.